How To Order – My Tumbler Factory

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Whether you’re a small business owner, a personal brand, or a large corporation, we are here to provide you with products that speak directly to your community.

FAQ

What is My Tumbler Factory?

My Tumbler Factory specializes in creating personalized products such as tumblers, mugs, clothing, caps, tote bags, notebooks, and more. We use techniques like sublimation, laser engraving, DTF, and HTV vinyl to offer high-quality products.

Where are you located?

Our office is located in Palm Beach, Florida. We operate online and offer our products and services to customers nationwide.

How do I place an order?

First, contact us by email to let us know if you are interested in the products available in our catalog or if there are other options you would like to explore.

Once we understand your needs regarding products and design, we will create an estimate. Upon approval and payment, we will proceed to start your order.

You can contact us through our website using the contact form or by emailing us at [email protected].

What customization options do you offer?

We offer heat transfer, laser engraving, and more to personalize your products. Each technique ensures high-quality and detailed designs.

Can I customize the products?

Yes, we offer a wide range of customization options for our products. You can send us your design or work with our design team to create one.

What is the minimum order quantity?

The minimum order quantity varies by product. Please check the catalog for details or contact us for more information.

What payment options are available?

We accept payments via credit card, Zelle, and bank transfer. All payments must be completed before we begin production on your order.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Contact us for a personalized quote based on the quantity and type of product.

How long does it take to receive my order?

Production time varies depending on the product and quantity. Since the requirements and processes for each client vary, and we normally work with bulk orders and product availability, we can provide you with an estimated time based on your needs.

Can I track my order?

Yes, once your order has been shipped, you will receive an email with tracking information so you can monitor your delivery.

What is your return policy?

Due to the personalized nature of our products, we do not accept returns unless the product has a manufacturing defect. We accept returns for defective or damaged items within 30 days of receipt. Please contact our customer service for assistance.

Do you offer customer support outside of business hours?

Our support team is available from Monday through Friday from 8:30 am to 5:00 pm. Outside of these hours, you can email us, and we will respond as soon as possible.t

Address: 1194 Old Dixie Highway #5 Lake Park, Florida 33403 United States

Email: [email protected]

Support Hours: Mon – Fri from 8:30 am to 5:00 pm

Note: Our office is not open to the public for visits. Please contact us via email or through our website for assistance.

My Tumbler Factory is a custom product service that helps those who seek to authentically connect with their community through purposeful branding.